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DE’ LIGHTFULLY RETURN AND SHIPPING POLICY
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RETURN AND SHIPPING POLICY
(a) Standard Return/Refund Policy.
(i) We are shipping perishable Product and therefore are not able to accept returns. Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold.
(ii) If you are not completely satisfied with your DE’ LIGHTFULLY for good reason, please contact [email protected] within three (3) days of receipt. We will happily review you your order and any reported issues and offer an appropriate resolution which may include replacement of the Product in question, credit towards your next box, or a partial/full refund. For products we may not able to physically access the product, we may ask that you provide photos of the Product label and damage reported.
(iii) We guarantee delivery to the address provided when the order is placed/shipped and when retrieved on the guaranteed delivery date.
(iv) Due to the perishable nature of some of our Product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the invoice date, if an address is altered while in transit, or if you are unable to retrieve the order on the guaranteed delivery date and did not notify us prior to the order being invoiced.
(v) When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors. If you enter the shipping address incorrectly when the order is placed, please email [email protected] immediately for correction. Should your shipping address change, please update your address prior to the invoice date either via your account or by writing to [email protected]
(vi) If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded. In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded. If you would like an order that was improperly addressed or not retrieved on the guaranteed delivery date reshipped, you will be charged 50% of the cost for the replacement shipment.
(b) Criteria for Returns. The following criteria must be met in order to be eligible for a refund.
(i) Returns must be postmarked within 30 days of the original order date.
(ii) Item(s) returned for a refund will incur a 20% restocking fee.
(ii) Item(s) must be new, unused and in their original packaging, if original packaging is damaged or torn by the customer the item is unreturnable.
(iv) Item(s) bought in ‘used’ condition or “marked clearance” are NOT eligible for returns.
(v) Item(s) must be accompanied by the packing slip generated from the return process noted above.
(vi) Item(s) must be returned via a traceable shipping method with delivery confirmation.
(vii) Item(s) NOT eligible for returns – Foods, Perishables (solids and liquids) unless original packaging is damaged during shipping.
(viii) Item(s) NOT eligible for returns – Tinctures, Muscle or Face Cream unless original packaging is damaged during shipping.
(ix) Item(s) NOT eligible for returns – Game of Thrones licensed Replica, HBO officially licensed replica foam sword(s).
(x) All shipping costs must be pre-paid by the party returning the merchandise (i.e. the customer).
(c) Incorrect Addresses and Undeliverable Packages: Packages that are shipped to an incorrect address provided by the customer during the order process may be subject to an additional $20.00 charge if the address must be changed by the courier to be deliverable.
Orders that have been deemed undeliverable by the courier are subject to a $20.00 charge. Undeliverable orders include but are not limited to: orders for which the customer provided an incomplete or incorrect address; instances in which the customer is not available for delivery; orders for which the customer fails to provide a P.O. Box or full physical address; and instances where the order is refused by the customer.
(d) Return/Refund Policy for Cancelled Orders. You are liable for any orders placed or charges that incur prior to the cancellation request. If the request for cancellation is made after your order has invoiced, the request will be processed for the next scheduled invoice.
(e) Return/Refund Policy for Courier Damaged Products.
(i) We strive to provide a great selection of quality Product delivered to your door every month and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.
(ii) While we would love every delivery to arrive on time and without issue, delays or damage can occur once the package is in transit via the courier that are out of our control due to weather, accidents, etc. In the event of damage caused by improper handling or late delivery, we are happy to file a claim and replace the shipment. We ask that you please email [email protected] within three (3) days of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received. Claim filing is time sensitive and photos are required in order to show proof of damage.
(f) Return/Refund Policy for Damaged Products (not courier related).
(i) We strive to provide a great selection of quality Product delivered to your door every month and guarantee that your order will arrive in great condition when delivered to the address on file and retrieved on the guaranteed delivery date.
(ii) In the unlikely event of damage, we ask that you please email [email protected] within three (3) days of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received. We will happily review you your order and any reported issues and offer an appropriate resolution which may include replacement of the Product in question, credit towards your next box, or a partial/full refund. Since we aren’t able to physically access the Product, we may ask that you provide photos of the Product label and damage reported.
(g) Shipping info
Shipping time could take from 2-5 business days for ground shipping.
When your order is shipped, you will receive a tracking number via email or direct message so you can track your package. Please note that sometimes USPS does not scan packages or update their tracking so some tracking numbers may not give/have any updated information.